Member Website: Secure Account Registration & Login | Aetna (2025)

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Should the following terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button below labeled "I Accept".

  • Aetna Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits and do not constitute medical advice. Treating providers are solely responsible for medical advice and treatment of members. Members should discuss any Clinical Policy Bulletin (CPB) related to their coverage or condition with their treating provider.
  • While the Clinical Policy Bulletins (CPBs) are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. The Clinical Policy Bulletins (CPBs) express Aetna's determination of whether certain services or supplies are medically necessary, experimental and investigational, or cosmetic. Aetna has reached these conclusions based upon a review of currently available clinical information (including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the technology, evidence-based guidelines of public health and health research agencies, evidence-based guidelines and positions of leading national health professional organizations, views of physicians practicing in relevant clinical areas, and other relevant factors).
  • Aetna makes no representations and accepts no liability with respect to the content of any external information cited or relied upon in the Clinical Policy Bulletins (CPBs). The discussion, analysis, conclusions and positions reflected in the Clinical Policy Bulletins (CPBs), including any reference to a specific provider, product, process or service by name, trademark, manufacturer, constitute Aetna's opinion and are made without any intent to defame. Aetna expressly reserves the right to revise these conclusions as clinical information changes, and welcomes further relevant information including correction of any factual error.
  • CPBs include references to standard HIPAA compliant code sets to assist with search functions and to facilitate billing and payment for covered services. New and revised codes are added to the CPBs as they are updated. When billing, you must use the most appropriate code as of the effective date of the submission. Unlisted, unspecified and nonspecific codes should be avoided.
  • Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member's benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply. The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered (i.e., will be paid for by Aetna) for a particular member. The member's benefit plan determines coverage. Some plans exclude coverage for services or supplies that Aetna considers medically necessary. If there is a discrepancy between a Clinical Policy Bulletin (CPB) and a member's plan of benefits, the benefits plan will govern.
  • In addition, coverage may be mandated by applicable legal requirements of a State, the Federal government or CMS for Medicare and Medicaid members.

See CMS's Medicare Coverage Center

  • Please note also that Clinical Policy Bulletins (CPBs) are regularly updated and are therefore subject to change.
  • Since Clinical Policy Bulletins (CPBs) can be highly technical and are designed to be used by our professional staff in making clinical determinations in connection with coverage decisions, members should review these Bulletins with their providers so they may fully understand our policies. Under certain circumstances, your physician may request a peer to peer review if they have a question or wish to discuss a medical necessity precertification determination made by our medical director in accordance with Aetna’s Clinical Policy Bulletin.
  • While Clinical Policy Bulletins (CPBs) define Aetna's clinical policy, medical necessity determinations in connection with coverage decisions are made on a case by case basis. In the event that a member disagrees with a coverage determination, Aetna provides its members with the right to appeal the decision. In addition, a member may have an opportunity for an independent external review of coverage denials based on medical necessity or regarding the experimental and investigational status when the service or supply in question for which the member is financially responsible is $500 or greater. However, applicable state mandates will take precedence with respect to fully insured plans and self-funded non-ERISA (e.g., government, school boards, church) plans.

See Aetna's External Review Program

  • The five character codes included in the Aetna Clinical Policy Bulletins (CPBs) are obtained from Current Procedural Terminology (CPT®), copyright 2015 by the American Medical Association (AMA). CPT is developed by the AMA as a listing of descriptive terms and five character identifying codes and modifiers for reporting medical services and procedures performed by physicians.
  • The responsibility for the content of Aetna Clinical Policy Bulletins (CPBs) is with Aetna and no endorsement by the AMA is intended or should be implied. The AMA disclaims responsibility for any consequences or liability attributable or related to any use, nonuse or interpretation of information contained in Aetna Clinical Policy Bulletins (CPBs). No fee schedules, basic unit values, relative value guides, conversion factors or scales are included in any part of CPT. Any use of CPT outside of Aetna Clinical Policy Bulletins (CPBs) should refer to the most current Current Procedural Terminology which contains the complete and most current listing of CPT codes and descriptive terms. Applicable FARS/DFARS apply.

LICENSE FOR USE OF CURRENT PROCEDURAL TERMINOLOGY, FOURTH EDITION ("CPT®")

CPT only copyright 2015 American Medical Association. All Rights Reserved. CPT is a registered trademark of the American Medical Association.

You, your employees and agents are authorized to use CPT only as contained in Aetna Clinical Policy Bulletins (CPBs) solely for your own personal use in directly participating in healthcare programs administered by Aetna, Inc. You acknowledge that AMA holds all copyright, trademark and other rights in CPT.

Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. License to use CPT for any use not authorized herein must be obtained through the American Medical Association, CPT Intellectual Property Services, 515 N. State Street, Chicago, Illinois 60610. Applications are available at the American Medical Association Web site, www.ama-assn.org/go/cpt.

Go to the American Medical Association Web site

U.S. Government Rights

This product includes CPT which is commercial technical data and/or computer data bases and/or commercial computer software and/or commercial computer software documentation, as applicable which were developed exclusively at private expense by the American Medical Association, 515 North State Street, Chicago, Illinois, 60610. U.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2) (June 1995) and/or subject to the restrictions of DFARS 227.7202-1(a) (June 1995) and DFARS 227.7202-3(a) (June 1995), as applicable for U.S. Department of Defense procurements and the limited rights restrictions of FAR 52.227-14 (June 1987) and/or subject to the restricted rights provisions of FAR 52.227-14 (June 1987) and FAR 52.227-19 (June 1987), as applicable, and any applicable agency FAR Supplements, for non-Department of Defense Federal procurements.

Disclaimer of Warranties and Liabilities.

CPT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. No fee schedules, basic unit, relative values or related listings are included in CPT. The American Medical Association (AMA) does not directly or indirectly practice medicine or dispense medical services. The responsibility for the content of this product is with Aetna, Inc. and no endorsement by the AMA is intended or implied. The AMA disclaims responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained in this product.

This Agreement will terminate upon notice if you violate its terms. The AMA is a third party beneficiary to this Agreement.

Should the foregoing terms and conditions be acceptable to you, please indicate your agreement and acceptance by selecting the button labeled "I Accept".

The information contained on this website and the products outlined here may not reflect product design or product availability in Arizona. Therefore, Arizona residents, members, employers and brokers must contact Aetna directly or their employers for information regarding Aetna products and services.

This information is neither an offer of coverage nor medical advice. It is only a partial, general description of plan or program benefits and does not constitute a contract. In case of a conflict between your plan documents and this information, the plan documents will govern.

Member Website: Secure Account Registration & Login | Aetna (2025)

FAQs

Why can't I log into Aetna? ›

What can I do? Check that your Caps Lock key and/or your Num Lock key are not on. If they are on, Aetna Rx Home Delivery will not accept them. If you kept a record of your user name and password, consult it to make sure that you are entering your information correctly.

How do I unlock my Aetna account? ›

Your account will be locked if you have attempted to log in with incorrect information three times. You will need to contact the member services to reset your account.

Can I use my Aetna Nations benefits card for gas? ›

A: Any gas that is at a gas pump is allowed. You can not pay for gas inside the convenience store.

How do I activate my Aetna NationsBenefits card? ›

You can do that three ways.
  1. Phone. Call 1-877-204-1817 (TTY: 711) to speak with a Member Experience Advisor. The number is also on your Extra Benefits Card.
  2. QR code. Simply scan the QR code in your Extra Benefits Card welcome materials.
  3. Online. Go to Aetna.NationsBenefits.com/Activate.

What is your Aetna username? ›

Find Your Username

Most people use their Member ID. You can find your Member ID on your ID card, Welcome Letter, or any EOB we sent to you.

What are the password requirements for Aetna? ›

Your case-sensitive password must:
  • be between 8 and 20 characters.
  • contain at least one letter and at least one number.
  • can include any of these symbols _ - @
  • be different from your user name.
  • not be your first or last name.
  • not be your first initial with your last name.
  • contain no spaces.

How do I reset my Aetna password? ›

Forgot your password? Enter your username and email and we'll send you a link to reset your password.

Can I withdraw money from my Aetna debit card? ›

A: You can use your Aetna HSA debit card or checks to get instant access to your HSA dollars to pay for qualified out-of-pocket expenses quickly and easily. Use your HSA debit card or checks, not your cash. The amount available for withdrawal at any time is equal to the available funds at the time of the withdrawal.

What does Aetna select open access mean? ›

The Aetna Open Access plan is a health maintenance organization (HMO) plan that gives members more freedom. Members can visit any in-network provider, like a primary care physician (PCP) or specialist, for covered services without a referral.

What kind of food can I buy with my Aetna debit card? ›

Groceries! With your Extra Benefits Card, you can purchase approved healthy foods that help you feel your best. That includes fruits and veggies, meat and seafood, healthy grains like bread and pasta, pantry staples like flour and spices and more. Not sure if an item is approved for purchase?

Can I use my Aetna OTC card at Walmart? ›

You can use the Aetna Extra Benefits card to buy groceries, household, and OTC items at eligible retail stores, like Kroger and Walmart. For transportation, utilities, and rent assistance, you can pay for the service directly with the card.

What can I buy at Walmart with my Nations benefits card? ›

Eligible products include all food items like fresh meats, fruits and vegetables, canned goods, frozen foods, and more.

Does Aetna offer grocery allowance? ›

It becomes available monthly. Be sure to use it — allowances don't roll over. Many Aetna D-SNP members get a benefit card with an allowance for approved foods like produce, dairy products, meat, pantry staples and more.

Do I need a PIN for my Aetna Nations Benefits Card? ›

Your benefit allowance(s) will be loaded to your Spending Wallet(s) automatically each benefit period. You do not need a PIN to use your card for online or in-store purchases.

How do I check my Aetna Nations benefits balance? ›

Q: How do I check my card balance? A: You can access your card balance 24/7/365 by going online at MyBenefits.NationsBenefits.com or on the MyBenefits app.

Is Aetna still around? ›

Aetna® group of companies. Aetna is proud to be a part of the CVS Health® family of companies. The following Aetna companies provide their own products and services.

What does denied mean on Aetna? ›

If you've had a health treatment or disability claim denied by Aetna, it could be because: The procedure is considered cosmetic (not medically necessary) Your doctor is out of network or doesn't participate in the plan. Your plan doesn't cover your medical condition.

What happens if you don't pay Aetna? ›

If full payment is not received by the end of the third month, the member's coverage will be terminated.

How do I check my Aetna NationsBenefits balance? ›

A: You can access your card balance 24/7/365 by going online at MyBenefits.NationsBenefits.com or on the MyBenefits app.

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